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Location Type Salary MinExp
Dublin City Permanent

€28,000

See description

Technical Support Engineer

Dublin City Centre

€28k plus excellent benefits & bonus!

An experienced Technical Support Engineer required for leading Global Software Company – based in the most amazing City Centre location!

This is a role with real responsibility and you will be dealing directly with customers through phone / ticket systems.

Main duties of the role will include:

  • Deal with calls / emails / web enquiries – providing solutions
  • Follow up directly with the Customer to ensure they are satisfied and the problem has been resolved
  • Liaise with management, on complex issues
  • Provide Customers with training as required
  • Get involved with developing technical solutions that can be rolled-out

Ideally you will have a relevant 3rd level qualification, along with previous experience in a call centre / technical support role. You will have strong knowledge of Windows / iOS / Android platforms. 

Some flexibility will be required at times (working week will be no more than 40hrs).

It goes without saying – but you must have excellent Customer Service skills, be a strong communicator and enjoy working in a technical environment.

Please send your CV to Anne Reid for consideration

Apply Now

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